Frequently Asked Questions


Unfortunately, Global Supply Exchange currently only ships to the United States of America and Canada and we regret any inconvenience caused. If you would like to contact us for any potential business partnerships, please send us an e-mail to: and we’ll get back to you as soon as possible. Thank you for the interest!

The shipping calculation takes order weight, subtotal and destination. The see the total shipping calculation, please add all the items desired to the cart and proceed to the Check Out page and enter you’re the delivery zip code.

Depending on the product and manufacturer orders may be covered under manufacturer warranty. Please refer to the product description at the time of placing an order. If you require any additional information, please contact our Customer Support team on (407) 955-9113 or

Customer satisfaction is our number one priority, so while we cannot guarantee we would be able to source the item needed we will do our best. Please send us your request to and we’ll reply at the earliest possibility after looking into your requirement.

Yes, all orders are subject to sales tax in the United States. To find out the sales tax amount, please enter the desired items into the Cart and proceed to the Check Out page.

We take customer satisfaction very seriously and should be unsatisfied with your order you can return your order subject to our clear return policy you can find here. Please read the return policy thoroughly before purchasing an item to avoid any disappointment.

Unfortunately, we cannot guarantee that orders can be changed after they have been placed. If the items are available in stock, the order may begin processing even after regular operating hours. So, should you realize a change needs to be made to the order, please immediately call (407) 955-9113 along with the order number and inform us on what needs to be changed. If we are in a position to make the necessary, change we will do so.

You can check your tracking number by clicking here. We try to ship all orders within 24 hours, during regular operating hours (Mon – Fri, 08:30am – 5:30pm) and tracking numbers may take another day to be uploaded. Please allow at least 48 hours for the order to be processed and a tracking number to be provided. If you are not provided with a tracking number within 48 hours, please call (407) 955-9113 to inquire on the status of the order and we’ll be happy to help.

You should receive an e-mail soon after placing an order with us. First, please check your Spam folder for an e-mail from If you have not received a copy of your invoice, please contact us on (407) 955-9113

Our regular business hours are:
Mon – Fri: 08:30am – 5:30pm
Sat: 8:30am – 12:00pm
You can contact us on the below details:
For general inquiries, customer support & sales enquiries please: