Return Policy

I want to return my purchase. What do I do?

For Global Supply Exchange product returns contact our customer service department at 1-407-813-2442

Our return policy is as follows:

Please have your invoice number available for reference.

  • Products eligible for return must be returned within 45 days from the original purchase date.
  • Non-stock (items not typically stocked in our warehouses), special order items, and bonus offers are not eligible for return.
  • Items eligible for return must be received unopened in their original packaging and in saleable condition. You are solely responsible for ensuring that any product being returned is packaged for shipment in a manner that will protect it from damage in transit.
  • Items must not be defaced (e.g. no handwriting or other marks on the packaging).
  • A copy of your original packing slip must be included in the box with the returned product(s).
  • If you are returning an item that is defective or shipped in error by us or damaged in shipment to you, we will arrange for the product to be picked up by the carrier of our choice at our expense.
  • Returns will be authorized for any products returned as a result of a recall or defective products.
  • Defective products will be replaced or repaired, depending on the manufacturer’s policy.

When will the refund appear in my bank account?

Global Supply Exchange initiates the refund after the return has arrived at our warehouse fully processed. Generally, refunds will appear within 2-4 weeks. The exact time frame is dependent on the banking institution not on Global Supply Exchange.